Shipping & Delivery

ORDER FULFILMENT 

Please allow 1 – 3 working days for your order to be shipped. You will receive an acknowledging email after your order has been shipped.

My Sockmates cannot be held responsible for delays in delivery due to stock issues, lack of order information, billing delays, weather or other events beyond our control.

SHIPPING TIME

Delivery times are as follows: 

Australia, the UK & the US: 7 to 16 working days.

The above should be used as an estimated guide and begin from the date of dispatch. 

Find out more about delivery to a specific country by contacting us by email at  hello@mysockmates.com.

At My Sockmates, we strive to provide exceptional service to our valued customers. However, it is important to clarify that once a shipment has been dispatched, My Sockmates holds no responsibility for the handling or delivery of the parcel. We would like to emphasize that as a company, our control over the operations of the mailing system is limited. Therefore, any concerns or issues regarding the handling, delay, loss, or damage of the shipment should be directed to the respective shipping carrier.

We understand the importance of timely and secure delivery and work diligently to collaborate with reliable shipping partners. However, unforeseen circumstances or disruptions within the mailing system may occur, which are beyond our control. We sincerely apologize for any inconvenience caused by such occurrences.